FlyingOwlStudio

Cake & Cupcake Toppers, Family Trees, and Papercut Art

Toronto, Canada
1,054 Sales

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Buyers bought gifts from this shop and gave them 5-star reviews!

FlyingOwlStudio is taking a short break

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Note from shop owner Michelle has been hospitalized for a serious medical illness (since Jan 23, 2019). Flying Owl Studio is temporarily closed. It is our hope that Michelle will be able to re-open her shop upon recovery. We thank you for your patience and understanding during this difficult time. All the kind messages of support and prayers from her customers have been truly appreciated.

Sincerely,

Michael
(Michelle's husband)

Note from shop owner

Last updated on Aug 4, 2022

Michelle has been hospitalized for a serious medical illness (since Jan 23, 2019). Flying Owl Studio is temporarily closed. It is our hope that Michelle will be able to re-open her shop upon recovery. We thank you for your patience and understanding during this difficult time. All the kind messages of support and prayers from her customers have been truly appreciated.

Sincerely,

Michael
(Michelle's husband)

Michelle

Contact shop owner

Michelle

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About FlyingOwlStudio

Sales 1,054
On Etsy since 2016

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Custom papercut designs for weddings, parties, gifts, home décor and more!

Shop members

  • Michelle

    Owner, Designer, "Wears All The Hats"

    Michelle is a professionally trained cake decorator & self taught artist. A perpetual creator, her desk is sprinkled with notes of future designs. She enjoys gardening, camping, and spending time with family+friends, husband Mike, & their dog Roxy.

  • Michael

    Assistant, Shipper

    Michelle's husband, Michael, can sometimes be found taping up packages and assisting with delivery.

Shop policies

Last updated on Jan 7, 2019

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase

Privacy policy

More information

Last updated on May 18, 2022

Frequently asked questions

Do you accept custom and personalized orders?

Absolutely! We are happy to customize existing designs, or work with you to create something one-of-a-kind. Just click on “Request a Custom Order” to message us with your idea!

Please include:
1) zip/postal code & country
2) date needed by
3) a brief description or reference photos
4) quantity required

We will reply to your request ASAP! (usually within 24 hours)
(Mon-Fri, excluding holidays)

CANADA Shipping/Delivery Estimates

STANDARD SHIPPING
• Canada Post Lettermail (NO TRACKING)
...approx 3 to 10+ business days
Applies to items sent to most major urban cities; rural/remote areas can take longer

SHIPPING UPGRADES: (with tracking)
• LOCAL (within Toronto/GTA)
- Expedited or Xpresspost: 1 bus day
• REGIONAL (within ON+QC)
- Expedited: up to 2 bus days
- Xpresspost: 1 business day
• NATIONAL (outside ON+QC)
- Expedited: up to 5 bus days
- Xpresspost: 2 bus days

*Shipping Time does not include order Processing time
*Business days are Mon-Fri (excludes Sat/Sun/Holidays)

Total cost of shipping includes postage, mailing materials, & Etsy fees

USA Shipping/Delivery Estimates

USA-bound orders are couriered across the Canada/USA border from Ontario to Niagara Falls, New York then ship via USPS.

STANDARD SHIPPING
• Chit Chats couriers the package to USA
• USPS First-Class Mail®
• includes tracking
• 1 day courier + approx 2-4 business days

SHIPPING UPGRADE
• Chit Chats couriers the package to USA
• USPS Priority Mail Express®
• includes tracking
• 1 day courier + up to 3 business days

*Shipping Time does not include order Processing time
**Business days are Mon-Fri (excludes Sat/Sun/Holidays)

Note: The total cost of shipping includes courier service, postage, mailing materials, & Etsy fees

INTERNATIONAL Shipping/Delivery Estimates

International orders are couriered across the border from Ontario to Niagara Falls, New York then ship via Asendia.

STANDARD SHIPPING
• Chit Chats couriers package to USA
• Asendia International Priority Tracked (includes tracking)
• 1 day courier + approx 4 to 21 business days

SHIPPING UPGRADES
For a quote on faster delivery options, please message us with:
1) postal code & country
2) date needed by
3) items & quantities

*Shipping Time does not include order Processing time
*Business days are Mon-Fri (excludes Sat/Sun/Holidays)
*Actual delivery times may vary based on each country's postal services. Your package may be delayed by customs.

*Total cost of shipping includes courier service, postage, mailing materials, & Etsy fees

Cake Topper Size Recommendations

We recommend using a cake topper that is the same width of your cake, or 1" smaller.

Example:
For an 8" round cake, order either an 8" or 7" wide cake topper.

There are exceptions to the suggestion above, such as:
• longer words/names have a minimum width, otherwise they become too small to read
• please take other cake decorations, such as flowers, into consideration

If you're still unsure about sizing, feel free to message us with your cake size & the style of topper you intend to purchase. We will gladly help you out!

*Toppers larger than 9" wide are available upon request!

Recommended Frame for 8x10 & A4 Papercut Art

To insure the life of your papercut art, be certain to mat and frame using acid-free materials. Do not hang in direct sunlight.

• A shadowbox / box frame will add depth & dimension. Place papercut inside, against glass. Replace the inner spacer which came with the frame. Place coloured background at back of the frame.
• A floating frame ("pressed glass" frame) is more minimalist. The papercut is showcased between 2 clear panels of glass or acrylic. The wall colour will become the background, or your included chosen coloured background can be used.
• A matted frame is also a lovely classic choice

TIP: The background can be changed in the future!

Do you use acid & lignin free paper?

Yes! All 8x10 Papercut Art at Flying Owl Studio is made using acid & lignin free cardstock paper.

WHY IS THIS IMPORTANT?
Using acid & lignin free paper helps to preserve your papercut for 100+ years, by preventing deterioration & yellowing. It is also more environmentally friendly than papers containing acid.

*Glitter Party decor, such as cake & cupcake toppers, are made using high quality, acid-free glitter cardstock.

Will my order be packaged securely for shipping?

Flying Owl Studio takes great care in packing all orders. We want to ensure they arrive safe and secure!

Your order is sealed in a clear plastic sleeve with heavyweight archival board, providing protection from moisture and support against bending. A thick piece of corrugated cardboard is also included (we re-purpose the brown cardboard boxes from our supplies received by mail). Everything is then enclosed inside a rigid chipboard mailer. We also mark all our packages with "Do Not Bend" and/or "Fragile".

Should your order arrive & appear damaged during transit: Please send us photos of the damaged packaging asap

Note: The total cost of shipping includes courier service, postage+tax, plus the cost of mailing materials

Returns & Exhanges

• All items are Handmade-To-Order in your chosen size/colour, therefore are not eligible for return or exchange (ALL SALES FINAL)
• If there is an error or problem with an order received, please contact us within 3 days of receipt so we may rectify the issue
• If an item has been damaged in transit: Please send photos of the damaged packaging & item(s) within 3 days of receipt.
• Refunds will not be given for late or delayed shipping, with the exception of guaranteed services within Canada
• Refunds for late (guaranteed) shipments within Canada: Please message us ASAP and we will contact the shipping company for refund. Once a refund has been issued, it will then be forwarded to the buyer
• Delays due to customs do not qualify for refund

Cancellation Policy

Cancellations are only accepted within 2 hours of purchase. After this time, we have often already begun work on your order. Every item is handmade-to-order, in your chosen colour and size.

***Cancellations requested after 2 hours may or may not be possible, and may be subject to a 20% restocking fee***

For this reason, we ask that you please read all listing details/description and shop policies, prior to placing an order.

Most importantly, please review the various SHIPPING methods available & delivery estimates, located in our FAQ.

Please also take into consideration the individual item PROCESSING TIME, as we have different processing times for different types of items. Processing times also vary based on our current workload.

Seller details

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